Archive for April, 2014

Late payments to smaller firms on the increase

Approximately one in four small companies experienced an increase in the amount of late payments during 2013, according to the Forum of Private Business (FPB)recent banking and finance survey. Almost one in three companies examined reported an increase in the typical number of days beyond the payment deadline that payments were made. Approximately one in five experienced an increase in both the amount of late payments and the days taken to pay. FPB Chief Executive Phil Orford stated that more than £30 billion still remains ‘tied up in late payments’.
Read more about the FPB survey results at:
http://www.fpb.org/news/2682/Late_payment_remains_a_concern_for_SMEs_despite_improving_economy_says_Forum.htm

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Preliminary approval for EU card payment market reform

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On 3rd April 2014, draft legislation to reorganise the EU’s card payment market was approved by the European Parliament. If passed into law, the legislation will set a limit on card processing fees for retailers at 0.2% for debit cards and 0.3% for credit cards. Rules will be removed that oblige retailers to accept all types of card. The Parliament’s decision was approved by the British Retail Consortium, whose Director General Helen Dickinson described the reorganisation as an “important and positive vote by European politicians”.
Read more about the proposed reforms at:
http://www.brc.org.uk/brc_news_detail.asp?id=2608

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New rights for consumers purchasing at a distance

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 will come into force on 13th June 2014. The Regulations will launch various provisions of the Consumer Rights Directive into UK law, which will be enforced further by the forthcoming Consumer Rights Act. The Regulations will increase the cooling-off period where consumers can cancel their order for goods or services from seven days to fourteen days. However, some exemptions will still apply, for example to orders for personalised goods. Other changes include banning the use of premium rate telephone numbers for after-sales service and the establishment of a standard cancellation form to be supplied by retailers.
Guidance on the new Regulations is available at:
https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/266525/bis-13-1368
-consumer-contracts-information-cancellation-and-additional-payments-regulations-guidance.pdf
Read more about the Consumer Rights Directive at:
https://www.gov.uk/government/policies/providing-better-information-and-protection-for-
consumers/supporting-pages/implementing-the-consumer-rights-directive-2011-83-eu

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Workshop of the Month – Buying & Selling at the Right Price (Negotiating Skills)

Thursday 10th April  – Just a few places left!

Held at Maylands Business Centre.   Just £45.00!
This interactive session identifies the key stages of negotiation; indicating the best actions to take at each stage and also pointing out the pitfalls too.

It covers preparation for the negotiation, planning and undertaking the meetings and interactions on a step by step basis.

It is vital for the profitability of any business that you do the best deal when purchasing and the best deal possible when selling. Everyone involved in these processes must be able to able to negotiate effectively. A profitable negotiation is about getting the deal that meets your needs and that of the other party.
In addition to understanding the process this workshop will explain negotiating behaviours and help you know what to do, what to look out for and how to agree a great deal.

What will it cover?

Preparation for negotiation
Working out what you want
Key stages of the negotiation
Actions and behaviours for each stage
How to avoid the pitfalls
What to do if it starts to go wrong
Tricks of the trade.
Closing the agreement
Review learning.

Phone Lesley, Rose or Christine on 01442 531002

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