Online fraud an increasing issue for retailers
One in five retailers are failing to take online fraud seriously, according to a survey by Martec International. The survey indicates that retailers take a ‘disjointed’ approach, with almost a quarter not able to say exactly how much their online fraud prevention costs are. Small speciality retailers were affected most by online fraud, investing seven times the average amount in ‘chargeback’ (consumer compensation). The main fraud concerns identified by respondents were analytics and monitoring, fraud detection and operational capabilities.
There is more about the survey at:
http://www.computerweekly.com/news/2240201680/Retailers-fail-to-face-up-to-online-fraud-survey-shows
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