Just a few spaces left on this popular workshop being held at Maylands Business Centre on Wednesday 14th January. £45.00 + VAT
Delivering Excellent Customer Service – Course Outline
Duration: 3.5 Hours
How can you differentiate yourself from your competitors ?… by giving excellent customer service. It is crucial that all customer service is delivered to build partnerships with your customers, so that you are their natural ‘first choice’ for the goods and services you supply.
Course Description: This workshop explores ways to deliver excellent service to all your customers even when they present you with difficulties. A difficult customer is potentially a very loyal one. If the customer knows you can deal with any problems really well they will have a greater loyalty to you.
However some customers can be very challenging to deal with from an individual and an organisational perspective. This workshop will help you identify how you can deliver excellent service and help you and your people deal with challenging customers with confidence. It will give you ideas to help you increase your customer base and delight all customers at the same time.