New rights for consumers purchasing at a distance

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 will come into force on 13th June 2014. The Regulations will launch various provisions of the Consumer Rights Directive into UK law, which will be enforced further by the forthcoming Consumer Rights Act. The Regulations will increase the cooling-off period where consumers can cancel their order for goods or services from seven days to fourteen days. However, some exemptions will still apply, for example to orders for personalised goods. Other changes include banning the use of premium rate telephone numbers for after-sales service and the establishment of a standard cancellation form to be supplied by retailers.
Guidance on the new Regulations is available at:
Read more about the Consumer Rights Directive at:

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